Bright Scooters Shipping and Delivery Policy
Welcome to Bright Scooters! We are excited to provide you with a seamless and exceptional delivery service for all your mobility scooter and stroller rental needs, as well as your heavyweight and lightweight products. Our commitment is to ensure every interaction with us is hassle-free, exceeding your expectations with every step.
Rental Delivery Service:
Free Local Delivery: Enjoy complimentary delivery for all rental orders within our service areas, including Universal Studios, Disneyland, and surrounding hotels and resorts, ensuring that your rental is ready when you are. $FREE
Same-Day Delivery: In a rush? We offer same-day delivery for orders placed at least one day in advance, ensuring you have your rental equipment exactly when you need it. $FREE
24/7 Delivery Hours: Our dedicated team is available around the clock, coordinating with you to schedule a delivery time that suits your plans perfectly.
Delivery Confirmation: Once your order is placed, you’ll receive a confirmation email or text detailing your reservation.
Contactless Convenience: We prioritize your safety and convenience. All rental equipment is delivered the night before your reservation date to your hotel, even if you're not present. For Disney Resorts, we will meet you personally to hand off and pick up the rented items on the final night of your reservation, ready for easy retrieval at the front desk or bell desk by morning.
Heavyweight and Lightweight Items Shipping:
NON-RENTAL ITEMS:
Efficient Shipping: Orders for lightweight items are shipped within 1 to 11 business days MONDAY - SATURDAY, based on your location. You’ll receive a tracking number by email, allowing you to monitor your shipment’s progress to your doorstep.
Nationwide Coverage: We ship to all addresses across the United States, making it easy to get your hands on your items wherever you are.
Flat-Rate Shipping Fees: Shipping is straightforward with our flat-rate fees of $10 providing transparency and predictability at checkout.
Delivery Areas For Rental Items:
We proudly serve the following locations:
Universal Studios
Disneyland
Nearby hotels, resorts, and vacation rentals
If you’re outside these areas, please contact us to discuss potential delivery options. We’re committed to finding a solution that suits your needs.
Adjusting Your Delivery:
Need to make changes or cancel? No problem! Just contact us at least 24 hours before your scheduled delivery time to modify your details or cancel your order without any hassle.
Contact Us:
Our customer support team is eager to assist you with any questions or specific requests regarding your delivery. Don’t hesitate to reach out; we’re here to ensure your experience with Bright Scooters is delightful and stress-free.