AI Chatbot Terms and Privacy Policy

Last Updated: 11/09/24

This AI Chatbot Terms and Privacy Policy explains how BrightScooters (“we,” “our,” or “us”) collects, uses, and protects any information provided by users (“you” or “your”) when interacting with our AI-powered chatbot (“Chatbot”) on our website. By using the Chatbot, you agree to the terms outlined in this policy.

1. Purpose of the AI Chatbot

The BrightScooters AI Chatbot is designed to provide automated assistance for common customer support needs, including information about bookings, rescheduling, and policies related to scooter and stroller rentals. Our Chatbot offers general guidance based on pre-set information and may direct users to human support for complex issues.

2. Automated Responses and Limitations

The Chatbot is an automated service that generates responses based on artificial intelligence and pre-defined information. Please note:

  • Responses are intended to provide general assistance and may not address every specific situation.

  • For detailed or complex inquiries, users may be directed to contact human support.

  • The Chatbot's responses are based on available data and policies; it cannot make decisions or provide advice outside its programming.

3. Data Collection and Usage

When interacting with the Chatbot, certain data may be collected to enhance the customer support experience. This data includes:

  • User-Provided Information: Information you voluntarily provide, such as your name, booking details, and questions.

  • Interaction Data: Data about your interaction with the Chatbot, such as conversation history and topics of inquiry.

Purpose of Data Collection:

  • To provide relevant responses and support during the Chatbot interaction.

  • To improve our services by analyzing common questions and concerns.

4. Third-Party Service Providers

Our Chatbot is powered by third-party services, including OpenAI’s ChatGPT (for generating responses) and Zapier (for managing interactions and workflows). These providers may process certain data to facilitate the Chatbot’s functions.

5. Data Security and Retention

We prioritize the security of your data. All information collected through the Chatbot is handled in accordance with our data security practices:

  • Data Encryption: All data transfers are encrypted to protect user privacy.

  • Data Retention: Interaction data is stored only as long as necessary to fulfill customer support and service improvement purposes.

6. User Rights

You have the following rights regarding your data collected through the Chatbot:

  • Access and Correction: You may request access to or correction of any personal data collected during your Chatbot interactions.

  • Data Deletion: You may request deletion of personal data collected through the Chatbot by contacting us at info@brightscooters.com.

7. Changes to This Policy

We may update this AI Chatbot Terms and Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last Updated” date. We encourage you to review this policy periodically.

8. Contact Information

If you have questions or concerns regarding this AI Chatbot Terms and Privacy Policy, please contact us at:

  • Email: info@brightscooters.com

  • Phone: 877-571-6001