Bright Scooters Refund, Return, and Cancellation Policy
Thank you for choosing Bright Scooters! We are dedicated to ensuring that your experience with our products, whether it's a purchase or a rental, meets and exceeds your expectations. This policy outlines our approach to refunds, returns, and cancellations to ensure transparency and your utmost satisfaction.
Cancellation and Refunds for Rentals
24-Hour Grace Period:
Enjoy peace of mind with a full refund if you cancel within 24 hours of booking—no questions asked!
After 24 Hours:
Plans change? No worries! If you cancel after the 24-hour window, we’ll convert your payment into a rental credit for future use. This credit is non-transferable, but there’s no expiration—use it whenever you’re ready to book again. Flexibility and convenience, on your terms!
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Cancellation & Refunds for Purchased Items
If your purchased merchandise doesn’t meet your expectations or arrives defective, you’re welcome to return it within 30 days of purchase for a full refund. Simply reach out to our customer support team to initiate the return, and they’ll guide you through the process. You’ll also receive a return label, which you can easily print online, making returns as smooth and convenient as possible.
Eligibility: To be eligible for a return, items must be in new, unused condition and include all original packaging.
Processing Refunds: Once we receive your returned item, we will inspect it and process your refund within 10 business days. The refund will be issued to the original payment method used during the purchase.
Exchanges
If you prefer to exchange an item, we are here to facilitate this process. Please contact us within 30 days of your purchase date, and we will arrange for a hassle-free exchange for any product that is in new and unused condition.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We are committed to ensuring you receive a product that reflects our high standards of quality and will arrange for a prompt exchange or return at no additional cost to you.
Rental Extensions and Late Returns
Rental Extensions: Should you wish to extend your rental period, please contact us before the end of your reservation. Extensions are subject to availability and additional charges.
Late Returns: Failing to return the equipment by the agreed-upon time without prior extension approval will result in additional charges, ensuring that we can continue to offer exceptional service to all our customers.
Responsibility and Liability
Condition of Equipment: All rental equipment, including scooters, wheelchairs, and strollers, must be returned in the same condition as received, barring normal wear and tear. You are responsible for any damage or loss and will be charged accordingly.
Risk of Loss: The renter assumes all risks associated with the loss, damage, or theft of the equipment during the rental period.
Operational Guidelines: All equipment is provided in good working condition and is expected to be used responsibly and returned on time.
Contact Us
For any inquiries, adjustments, or concerns about your order or rental, our customer support team is ready to assist you 24/7. We are committed to providing you with a stellar experience at Bright Scooters.
Contact Information: For any questions, customers can reach us at toll free 877-571-6001 / 714-787-6764 call or text 424-278-8474 or by email at info@brightscooters.com. Customer service is available daily, ensuring a quick and friendly response.