Eco-Friendly - Scooter & Fun - Stroller Rental FAQs:
Everything You Need to Know
Got Questions? We've Got Answers
Eco-Scooters FAQs
We offer mobility scooters with features like extended battery life, front baskets, and unique green and yellow designs, ideal for visits to Disney and Universal parks.
Scooters are delivered the night before your reservation and can be picked up after your last day. You’ll have a seamless experience with delivery to hotels or Airbnb locations nearby.
We’ve got you covered! If your scooter’s battery dies during the day at Disney or Universal, we’ll have a team member on standby to swap it out swiftly. Whether it's an unexpected issue or a missed charge, we’ll make sure you’re back on the move. While our scooters are designed to last all day, they are still electronics, so a backup is always ready just in case. For any late-night needs, contact us directly for assistance.
Cancellations can be made within 20 minutes of booking for a refund. For last-minute changes, we offer a credit option valid for future reservations.
Yes, scooters are for single riders only and must be used responsibly. Riders under 18 or anyone under the influence are not allowed to operate the scooter.
If your scooter isn’t responding, it might be a simple issue like being in "neutral" instead of "drive." Visit our Help Page for step-by-step troubleshooting instructions. There, you'll find solutions for common issues, such as the scooter beeping or not moving despite showing a full battery. Often, switching the scooter back to "drive" solves the problem, and our guide will walk you through any other quick fixes you might need.
Absolutely! We provide convenient delivery right to your hotel or nearby accommodations within our service areas, including Disney and Universal resorts. Our team ensures that your scooter is ready and waiting for you at the front desk or bell desk, so it’s seamlessly available when you arrive. Just let us know your hotel details during booking, and we’ll handle the rest!
All our scooters support up to 400 lbs (approximately 181 kg), ensuring safety and comfort for a range of users.
Not at all! Our rentals are designed to be convenient for you, so there are no extra charges for keeping the scooter overnight. Just be sure to book for the total number of days you'll need it, as the daily rate applies per 24-hour period. For example, if you only need the scooter during daytime hours on the first and last days, please let us know, so we can adjust the drop-off and pick-up timing to match your plans.
Yes, you can! We offer flexible pickup and drop-off at different hotels within our service area for your convenience.
Absolutely! We provide significant discounts for extended rentals. Contact us to learn about our latest offers.
Our scooter batteries last up to 16 miles, enough for a full day at Disney or Universal Studios.
Yes, you’re welcome to transport our scooters to nearby cities. Just let us know, and we’ll ensure you’re set up for the trip.
Unfortunately, our scooters are not permitted on airplanes due to airline regulations. For alternatives, please reach out.
Yes, our scooters are cruise ship-friendly! Just let us know if this is your plan, and we’ll help with the arrangements.
Each rental includes a charger, and our team is available for assistance. For nearby help, reach out to us directly.
Yes, we do! For Knott’s Berry Farm, we deliver to nearby hotels as a convenient drop-off the night before your reservation date. This way, you’ll have your scooter ready and waiting in the morning for a smooth start to your day. While we don’t deliver directly to Knott’s Berry Farm itself, as long as it’s a hotel drop-off, we’re happy to coordinate delivery so you’re all set for your visit.
Character Store FAQs
The Character Store offers a wide range of themed merchandise, including clothing, accessories, and collectibles designed for fans of various characters. Whether you’re looking for a cozy hoodie or a stylish fanny pack, we have something for everyone!
You can easily place an order by visiting our Character Store page, selecting your desired items, and following the checkout process. Enjoy quick and hassle-free shopping from the comfort of your home!
We accept various payment methods, including major credit cards, PayPal, and other secure online payment platforms. Simply choose your preferred method during checkout.
If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving the item for a full refund, provided it is in new, unused condition with original packaging. Please contact our customer service for assistance with returns.
We frequently offer promotions and discounts on select items. Be sure to subscribe to our newsletter or check our website for the latest offers and exclusive deals!
Yes, we offer gift cards in various denominations that can be used for purchases in the Character Store. They make a perfect gift for any occasion!
You can reach our customer service team via email or phone. We’re here to assist you with any questions or concerns regarding your orders or products.
While most products come with a satisfaction guarantee, specific warranties may vary by item. Please refer to the product description for warranty details or contact customer service for more information.
Yes! We occasionally offer exclusive items that can only be found in our Character Store. Be sure to check back often for new arrivals and limited-edition merchandise.
Currently, we primarily ship within the United States. For international inquiries, please contact our customer service team for assistance with shipping options.
Buy One, Get One (BOGO) Deal FAQs
Eco-Scooter Subscription FAQs
We offer three exciting packages: Basic Adventure, Enhanced Explorer, and Premium Voyager, each designed to suit different types of park-goers.
Yes! You can use your rental days at Disneyland, Universal Studios, and Knott's Berry Farm, as long as we can arrange for scooter drop-off and pick-up at your hotel.
If you need to cancel, notify us 7 days before your next billing cycle. Prorated refunds depend on the portion of the service used.
Yes! Friends or family can use your scooter, but please register them when you sign up so we can verify them at pickup.
For Basic Adventure and Enhanced Explorer, unused days roll over to the next month so you don’t lose any value!
Signing up is easy! Just visit our subscription page, select your package, and follow the steps to get started.
Yes! We offer discounted rates for additional scooters instead of using extra days from your package.
Insurance is included in Enhanced Explorer and Premium Voyager. For Basic Adventure, insurance can be added for $5/day.
You can always reach out to our 24/7 support team. We are here to help with any scooter or subscription-related questions!
Hello, World!
Stroller Rental FAQs
We offer both single and double strollers, designed for comfort, easy maneuvering, and convenience, perfect for your trips to theme parks and local attractions.
Strollers are delivered to your hotel or Airbnb the night before your reservation date, allowing you easy access in the morning. We’ll pick them up from the same location after your last rental day.
Our strollers feature a 5-point harness, adjustable canopies, ergonomic handles, large storage baskets, and no-flat wheels, ensuring safety and comfort for your child throughout the day.
Cancellations can be made within 20 minutes of booking for a full refund. For last-minute changes, we offer a credit for future use, allowing flexibility if your plans change.
Yes, our strollers are suitable for children up to 50 lbs with an additional storage weight limit of 10 lbs, making them ideal for most families visiting theme parks.
We thoroughly clean each stroller using high-temperature steam and non-chemical, fragrance-free wipes. This ensures a hygienic, safe, and allergy-friendly experience for your family.
Yes, our strollers meet the specifications required by Disney and Universal, making them ideal for easy navigation through these parks.
Absolutely! We offer discounts for extended rentals. Contact us to find out about our latest multi-day rental promotions and save on your trip.
If you experience any issues, our team is available 24/7 to assist. Just reach out to us directly, and we’ll ensure you have a smooth experience.
Yes, our strollers are versatile and can be used at nearby attractions, hotels, and other locations around the theme parks, making them convenient for the entire day.
Park to Park (P2P) Package FAQs
The Park to Park package allows you to rent a scooter that can be used for seamless transitions between Disneyland and Universal Studios. You can start your adventure at one park and finish at the other, making it convenient for park hopping.
Key features include dual park access, priority rentals with no blackout dates, flexible return locations, and 24/7 customer support to ensure a smooth experience.
Booking is easy! Visit our P2P package page, select the number of days you need (minimum of two), and follow the prompts to complete your reservation.
Yes! You can drop off your scooter near your ending park or at your designated hotel, providing flexibility during your visit.
Yes, the P2P package requires a minimum rental period of two days. This allows you to fully enjoy your park-hopping experience.
Our customer support team is available 24/7. If you have any questions or need help while using your scooter, feel free to reach out!
Yes, we offer special discounts for extended rentals beyond the minimum two-day requirement. Please contact us for more details on pricing.
If you encounter any issues, contact our support team immediately. We’re here to assist you and ensure your scooter is working properly throughout your rental period.
Yes, you can modify your rental days. Please notify us at least 24 hours in advance to adjust your booking.
Yes, insurance is included for your peace of mind during the rental period.
Important Notice:
For the hotels listed below, we cannot offer drop-off the evening
Prior to your reservation unless you are present.
Please contact us to arrange the drop-off and pick-up details.
A personal meeting will be necessary to facilitate this service.
A MINIMUM OF 2 DAYS IS REQUIRED FOR THE FOLLOWING HOTELS:
Disneyland Hotel // Grand Californian
Pixar Hotel // Best Western Park Place
Camelot Inn // Desert Inn
Desert Palms // Tropicana Inn
La Quinta Inn // Fairfield Inn Marriott.
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